Terms and Conditions

Terms of Payment

We offer three methods of payment for finishing and supplies:

1. OPEN ACCOUNT An open account is one that is approved for credit. To establish an open account you must complete our Credit Application. Approved 30-day accounts are sent a statement at the end of each calendar month. To participate in our Volume Rebate Programme we must receive your payment by the 15th of the following month. Otherwise, full payment of the statement must be received by the end of the following month or else your account becomes past due and subject to 2% (24% / annum) interest. We are not interested in carrying accounts in order to receive interest. Past due accounts will automatically revert to COD status. We reserve the right to halt and hold on to any orders in-lab until accounts become current.
2. MASTERCARD, VISA and AMERICAN EXPRESS If you wish to participate in our Volume Rebate Progamme your orders will be billed, as they ship, to your credit card number on our files. You cannot participate in our Volume Rebate Programme if you pay your monthly statement balance with a credit card.
3. COD Orders will automatically be shipped COD if no means of payment has been established. The carriers COD fee will be added to any COD order which is not picked up at the lab. COD orders, which are returned to ADANAC for any reason will be charged a service fee along with reshipping costs.

Returned Cheques

A $20 service charge will be added for all returned cheques. We reserve the right to require cash, certified cheque, money order or credit card on all future orders for any account, which has two returned cheques within a 12 – month period.


All prices are net. Harmonized Sales Tax (HST) is charged on all products and services.

Volume Rebate Programme

This incentive rewards ADANAC PRO Imaging customers for sending us finishing business and for paying their bills promptly. On-going customers with annual purchases of $10,000 or more, and prompt payment will receive a rebate based on the schedule shown below. Taxes, freight, etc are not considered when calculating the rebate. This rebate will be issued in the form of a lab credit and is calculated on purchases for the 12 month period, January – December. Only those accounts which have paid each monthly statement on time (by the 15th of the month) qualify for the volume rebate. Qualifying studios will receive their rebate notification by February 28th of the following year. In order to treat all customers equally, we follow these guidelines closely. Please do not ask us to make exceptions.
Notice: If you have an open account and you pay your statement with a credit card you are not eligible for the volume rebate. If you wish to pay by credit card you must authorize us to bill your card as each order ships in order to qualify for the volume rebate!

Volume Rebate Chart

Annual Sales  | Volume Rebate Amount
$10,000 – $19,999 | 1%
$20,000 – $29,999 | 1.5%
$30,000 – $44,999 | 2%
$45,000 – $59,999 | 2.5%
$60,000 – $79,999 | 3%
$80,000 – $99,999 | 3.5%
$100,000 – $149,999 | 4%
$150,000 – $199,999 | 4.5%
$200,000 + | 5%

Limit of Liability

As skilled professionals, ADANAC PRO Imaging will take every precaution to ensure the proper handling of any photographic material that you submit to us. Submitting any film, print, slide, negative, digital camera card or image file to this firm for processing, printing or other handling, constitutes an AGREEMENT by you that any damage or loss by our company, subsidiary or agents, even though due to the negligence or other fault of our company, subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film or camera card. Except for such replacement, the acceptance by our company, subsidiary and / or agents of the film, print, slide, negative, digital camera card or image file is without warranty or liability, and recovery for any incidental or consequential damages is excluded. ADANAC PRO Imaging is not responsible for loss, damage or delay in shipment caused by Canada Post, Canpar or any other carrier. Images submitted to ADANAC PRO Imaging will remain on our server not longer than 4 months. You accept responsibility to maintain a duplicate copy of all digital image files sent to ADANAC PRO Imaging.


ADANAC PRO Imaging will comply with all copyright laws. We will protect the ownership rights of copyright holders and will not copy or reproduce images that are copyrighted or bear a studio name without written consent of the photographers or studio. We reserve the right to request a completed copyright indemnity form before copying any work. Through this form the customer agrees to indemnify ADANAC PRO Imaging for all costs and expenses including but not limited to lawyers fees or judgements resulting from any claim or lawsuit against ADANAC PRO Imaging for copyright infringement.


We collect information to provide you with credit privileges and better products and services as well as to comply with government and legal regulations. We will not sell or share your information unless requested to do so by law. We promise to keep your information secure.

Illegal & Offensive Images Policy

Images which our management deems as inappropriate, obscene or in poor taste will be returned to you unprocessed at your expense. We reserve the right to notify law enforcement officials about any images we encounter depicting criminal activity.

Services Not Listed

For services or quantities not listed please contact us. We will advise you if we are able to handle your request and notify you of all associated charges.

Shipping Procedures

Customers pay in-bound shipping to ADANAC PRO Imaging. You may use whatever shipping method you choose. For out-bound shipping we use Canpar, Canada Post Xpresspost or UPS Economy based on your location. If another out-bound carrier is requested you will be billed for shipping at cost. ADANAC PRO Imagingwill pay the return shipping on orders over $190 for accounts in good standing. Orders totalling less than $190 will be billed shipping on a cost recovery basis. Shipping is also charged on film sales, oversize packages (20×24 & larger) and on accounts that are “past due”. Orders returned to the lab as “undeliverable” will be billed the shipping cost to reship, plus a $15 handling fee.


The COD fee is $12. Please note this is not an ADANAC service fee.

Shipping Insurance

CANPAR and UPS consider film, negatives, CDs, camera cards, etc to be original artwork and as such their liability is limited to $100 even if you declare and pay for a higher value. Since the intangible value of your film, negatives, CDs, camera cards, etc cannot be insured, it is a waste of your money to declare a value greater than $100.

Work Orders / Order Envelopes

All work is performed as per your instructions. We accept no responsibility for incorrect products or services when photographer instructions were erroneous. When you consider the vast distances, rigid timelines and zero-margin-for-error associated with school photography it is to your advantage to spend that extra time filling out work orders and envelopes correctly so our technicians get your order right the first time!